If you are booking on behalf of a group, it is your responsibility to share this information with your group. by booking a session, you accept the following terms and conditions:

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• You must be fit and healthy to use the Sauna and Cold Plunge. All persons using the Sauna and Cold Plunge do so at their own risk. If you have any reservations regarding Sauna and Cold Plunge use, such as medical conditions, underlying health problems including the use of prescription drugs, it is essential that you consult your GP before making a booking.

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• You must not use the Sauna and Cold Plunge if you suffer from heart or circulatory problems, high or low blood pressure, epilepsy, diabetes or if you are, or have reason to believe that you may be, pregnant or prone to dizziness or fainting.

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• Anyone feeling ill or drowsy during use should exit the Sauna and Cold Plunge immediately and alert Staff.

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• All persons using the Cold Plunge, sea or river do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can cope being exposed to the cold temperatures and currents

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• Exposure to hot equipment, slippery surfaces, hot & cold temperatures is done so at your own risk.

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• All belongings are left at your own risk.

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• Child Policy. Children aged between 13 and 16 are permitted to use the Sauna in Private sessions only and must be accompanied by a responsible adult at ALL times. Children under the age of 13 are not permitted to use the Sauna. Children under the age of 16 are not permitted to use the Cold Plunge.

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• Alcohol, nudity and smoking are not permitted in the Sauna and Cold Plunge

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• Jewellery should be removed before entering the sauna to prevent burning

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• Sauna etiquette must be adhered to at all times

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• Cancellation Policy. You may cancel your session for a full refund if you give us 48 hours minimum notice. Any cancellations beyond the 48 hour prior to the start of the session will not be refunded, but the ticket can be transferred to a friend

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• The business operates a zero tolerance policy to anti social behaviour. Anyone displaying anti-social behaviour including intoxication and anyone under or seemingly under the influence of drugs or alcohol will be refused entry

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• Nordic Rhythm reserves the right to refuse admission to intoxicated persons or for other reasons that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission

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• Gift Cards. Gift Cards are only valid for the amount stated on the Gift Card. Gift Cards are transferable and the Gift Card holder is deemed the rightful owner of the Gift Card. All cards are valid for 12 months from the date of purchase and non-refundable. Standard booking terms and conditions apply to all sessions booked utilising a Gift Card

Introduction:

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• This policy sets out how we collect, process and hold your personal data if you visit our event ticket shop or otherwise provide personal data to us. We are Nordic Rhythm UK Limited of Hatchgate Lane, Wargrave, Reading, Berkshire. We are the data controller of your personal data.

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• This policy affects your legal rights and obligations so please read it carefully. If you have any questions, please contact us at info@nordicrhythm.co.uk.

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Personal data we collect:

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• We collect, process, store and use personal data when you book a ticket and buy any of our associated products and services to an event including your name, address and email address together with payment information. We may also collect personal data that you give to us about other people if you register them to attend an event. You agree that you have notified any other person whose personal data that you provide to us of this privacy notice and, where necessary, obtained their consent so that we can lawfully process their personal data in accordance with this policy.

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• All personal data that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this.

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• You do not need to provide us with any personal data to view our event ticket shop. However, we may still collect the information set under the Data we automatically collect section of this policy, and marketing communications in accordance with the Marketing Communications section of this policy.

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• When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.

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Data we automatically collect:

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• When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the products and services we provide, and for analytical and research purposes.

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Marketing Communications:

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• It is necessary for our legitimate interests to use your personal data to send you marketing communications, which may include newsletters, blog posts, surveys and information about new events.

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• You can choose to no longer receive marketing communications by contacting us at info@nordicrhythm.co.uk or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We shall therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

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Lawful processing of your personal data:

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• We will use your personal data in order to comply with our contractual obligation to supply to you your tickets to an event and any associated products and services, including to contact you with any information relating to the event or your purchases, to deliver the event and your purchases to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event or your purchases.

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• We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.

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Who do we share your data with?

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• We may share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.

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• Under certain circumstances we may have to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes or protect a third party's rights, property, or safety.

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• We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

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Where we hold and process your personal data:

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• Some or all of your personal data may be stored or transferred outside of the UK and the European Union (the EU) for any reason, including for example, if our email server is located in a country outside the UK or EU or if any of our service providers or their servers are based outside of the UK or EU. We shall only transfer your personal data to organisations that have provided adequate safeguards in respect of your personal data.

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Cookies:

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• A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.

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• Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.

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• We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

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Security:

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• We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures. All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using SSL technology.

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• Where we have given, or you have chosen a password, you are responsible for keeping this password confidential.

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• However, you acknowledge that no system can be completely secure. Therefore, although we take these steps to secure your personal data, we do not promise that your personal data will always remain completely secure.

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Your rights:

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• You have the right to obtain from us a copy of the personal data that we hold for you, and to require us to correct errors in the personal data if it is inaccurate or incomplete. You also have the right at any time to require that we delete your personal data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at info@nordicrhythm.co.uk.

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• Please note, we reserve the right to charge an administrative fee if your request is manifestly unfounded or excessive.

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• If you have any complaints in relation to this policy or otherwise in relation to our processing of your personal data, you should contact the UK supervisory authority: the Information Commissioner, see www.ico.org.uk.

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• Our event ticket shop may contain links to other sites of interest. Once you have used these links to leave our event ticket shop, you should note that we do not have any control over that other site. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this policy. You should exercise caution and look at the privacy policy applicable to the site in question.

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Retention:

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• If you register with us, we shall retain your personal data until you close your account.

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• If you receive marketing communications from us, we shall retain your personal data until you opt out of receiving such communications.

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• If you have otherwise booked a ticket or associated products and services with us or contacted us with a question or comment, we shall retain your personal data for 6 months following such contact to respond to any further queries you might have.

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General:

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• If any provision of this policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.

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• This policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

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• We may change the terms of this policy from time to time. You are responsible for regularly reviewing this policy so that you are aware of any changes to it. If you continue to use our event ticket shop after the time we state the changes will take effect, you will have accepted the changes.